Terms of Service

1. Using Pallas

Pallas is a tool for tracking and visualizing personal health data you provide, such as blood glucose, ketone, and body composition readings. It is intended for informational and tracking purposes only, and is not a medical device.

2. Not medical advice

Pallas does not provide medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before making decisions about your health, diet, or medication based on information from the app.

3. AI-generated content

We use third-party AI providers, currently Google's Gemini, to power certain features — such as our weekly menu generator — which create content like recipes and meal suggestions based on inputs you provide, such as your macro targets and ingredients.

AI-generated content is provided as a suggestion only. It may be inaccurate or incomplete, so you should review it carefully, including for allergens or ingredients you can't use, before relying on it. It is not medical or dietary advice — see "Not medical advice" above.

4. Your account

You're responsible for keeping your account credentials secure and for the accuracy of the data you enter or import. You must be able to legally consent to these terms to use Pallas.

5. Acceptable use

You agree not to misuse the app, including attempting to access other users' data, disrupting the service, or using the app for any unlawful purpose.

6. Changes to the service

We may update or change Pallas over time, including adding, modifying, or removing features.

7. Changes to these terms

We may update these terms from time to time. If we make material changes, we'll update the date at the top of this page.

8. Right of withdrawal

If you are a consumer located in the European Union or the United Kingdom, you have a legal right to withdraw from your paid subscription within 14 days of purchase, without giving any reason.

To exercise this right, contact us at hello@ketopallas.com within 14 days of your purchase, clearly stating your decision to withdraw. We will refund all payments received from you within 14 days of being informed of your decision.

Immediate access and loss of the full refund: when you subscribe, we ask you to confirm that you want to start using the paid features immediately, rather than waiting until the 14-day period has ended. By confirming this, you expressly request that we begin performing the service before the withdrawal period expires. In that case, if you later withdraw within the 14-day period, you will not receive a full refund — instead, you will owe us an amount proportionate to the service you've already used, calculated from the start of your subscription to the date you notify us of your withdrawal. We will refund the remaining balance. Your access to paid features ends immediately once we process your withdrawal, and your account reverts to the free plan.

If you do not confirm immediate access, your access will begin automatically once the 14-day withdrawal period has ended.

9. Contact us

Questions about these terms? Reach out at hello@ketopallas.com.